Student Service Excellent (SSE) aims to provide all students with a consistent, convenient, personalised experience. Inline with optimal Student Lifecycle Management (SLM), SSE also aims to provide staff with improved support to make clear decisions, reduce risks and spend more time on valuable student facing activities. To achieve this, Student Service Excellence will look at what is the best approach to managing the student lifecycle from the student's perspective and what is possible from a system perspective.
The Service is open for visits: 9.00am to 4.00pm Monday - Friday The Service operates Monday to Friday throughout the year, closed for Public Holidays
Opening Hours: 9am to 5pm, Monday to Friday
Available for students to speak to someone 24 hours a day, 7 days a week, including University close-down periods and bank holidays. The service also includes an SMS text message service for those students wanting to reach out via text.
Sharon Kerr PhD (Syd) BA Dip (Ed) MEd (Indig) Ass Dip Soc Wel (Disability) Cert IV TAE is a researcher and educator focussed on and dedicated to equity of access to education and life opportunities for all. She is a research affiliate with the University of Sydney's Centre for Disability and Research Policy where she graduated with a PhD in 2021. Her PhD research was in the area of supporting Indigenous students with a disability in the Higher Education Sector. Based on this research she has developed a framework to be used by Universities, TAFE's and RTO's across Australia to support their Indigenous students who have a disability. Sharon's work is strongly founded on a human right's approach to education and mitigating barriers for all students to engage with their learning and thereby thrive as individuals. Further to this research she continues to publish and present on topics pertaining to emerging technologies in teaching and learning. By way of example her publication co-authored with Dr Stefan Popenici, "Exploring the impact of artificial intelligence on teaching and learning in higher education", is currently tracking with an Altmetric ranking in the 98th percentile of over 12 million international research publications and has been downloaded 95,000 times from SpringerOpen.com. Sharon has had an eclectic career that has included teaching and senior management roles in the university sector, consultancy and training for the TAFE/training sector, and classroom teaching K - 12 and management in the school sector. Additionally, she has had over her entire career had experience working with students with a wide range of disabilities and is globally recognised as having expertise in maximising student engagement for students with intellectual, sensory, learning, psychological and physical disabilities. ********************** Strengths: Research and teaching, Implementation of strategic projects, universal curriculum design, communications /diverse stakeholders, management of multidisciplinary teams, education, accessibility, project management, marketing, international collaborations, creative solutions, public speaking, technology enhanced learning.
The Future Student Contact Centre provides local/domestic and international students with information on available courses, how to apply, application statuses, upcoming events and much more.
Opening Hours: 9am to 5pm
The Office of Clinical Education Support (OCES) works with academic and professional staff in 13 disciplines, spread across 7 faculties to support almost 7,000 students to help them meet the necessary compliance for placements. The OCES is responsible for relationship management including Student Placement Agreements (SPAs), Student Verification and ClinConnect coordination. The OCES is also required to provide ongoing policy, planning and strategic support in terms of student capability and compliance for placements.
Assistance and representation to undergraduate students on education and welfare matters, discrimination, legal advice, tenancy. Secondhand Bookshop. Interest free loans. Publisher of student newspaper Honi Soit and other publications.
Student Enquiries to be directed to Student Services A27 - Edward Ford Building: Please note Reception is NOT OPEN Monday morning or Friday afternoon Student Office hours: Monday: 1 - 5pm Tuesday to Thursday: 9am to 5pm Friday: 9am - 1pm
Providing social and recreational services to the University community. USU switch office hours: Outside of semester: Tues and Thurs, 11-3pm 9.30am - 5pm (during semester)
The Careers Centre and the Careers Resource Centre is open from 9am to 5pm, Monday to Friday all year, except for Public Holidays and the University closing period.
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