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MFA OKTA - Add a phone number to your MFA profile

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0027424

Add your mobile number to your multi-factor authentication (MFA) which, alongside your secondary email address, will let you reset your UniKey password online.

Request New Domain / Subdomain

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0028669

Requests for new domains and subdomains go through Marketing and Communications to ensure:

  • consistency with existing websites, for example for facility management services for core research facilities, using ‘fms’ as an acronym consistently for all core research facility subdomains.
  • fit within the University's brand and editorial style (for example, using timetables.sydney.edu.au instead of ttables.sydney.edu.au).
  • are appropriate for the content of the website. For example, events.sydney.edu.au would not be used for a faculty-specific event calendar, but could be used for University-wide events.

How to troubleshoot missing scanned document emails

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0011186

If you have scanned a document to your email address but it hasn’t appeared in your inbox, follow each step below until the problem is resolved.

Connect to eduroam wi-fi (Windows)

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0020054

Staff and students at the University of Sydney can connect their Windows 10 devices to campus wi-fi via the eduroam network. Use the eduroam installer tool for quick setup.

eNotebooks (Research)

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0010433

Get Online Training for Software

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0014709

New to the University's online collaboration tools? Check these hand-picked online courses and videos to get started.  For other software, the University does not arrange for product training however staff are encouraged to use LinkedIn Learning.

Request access to LDAP

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0012806

This information is provided for application owners and developers who are configuring their application which only accept LDAP as its authentication method.

Connect to the University wireless network

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0011629

Staff and students at the University of Sydney can use the wireless network to use the internet and access resources on the University network.

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