Intranet - The University of Sydney

How to use the SydNet6 device registration portal

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0034368

This article explains how authorised representatives can register their devices with the SydNet6 Identity Services Engine (ISE) server to connect them to the SydNet6 network.

How do I submit an assessment when working offline in Risr Advance?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0030272

When working offline, there are some differences to submitting assessments when working online. Please note, there are stages in this process which do require an internet connection in order to successfully start and submit an assessment.

Special Handling Notes in ServiceNow

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0027650

Unit of Study coordinators: Add additional Unit of Study Coordinators to Special considerations

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0027484

ServiceNow Upgrade - How to log a bug

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0018490

Log a ServiceNow upgrade bug using the Report a ServiceNow fault form.

Service Portal - Service Status page - 'This Affects Me' enhancement now active

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0029548

This article will be of interest to customers, Shared Service Centre and ICT support staff, major incident managers, service manager, and authenticated end-users of the Services Portal.

Add notes and supporting documents to an existing Special Considerations application

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0027410

How to Check a Users Access to SharePoint Document.

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0017087

At times it is important to check what access a user has to a SharePoint Document. This can help to understand why a user might not be able to access a resource.