Intranet - The University of Sydney

How to make a sponsorship payment with UniBuy

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0019599

This article can only be used for transactional sponsorship payments in return for agreed benefits to the University. You can do this by submitting a non-catalogue request.

This is the final stage of the sponsorship process, and should not be undertaken before completing all other steps outlined on the Sponsorship page on the staff intranet.

Student sponsorships: To pay sponsored individuals such as students, please contact your Finance Business Partner.

Clinical Recording and Observation System (CROS) - General Information

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0020611

MFA OKTA - Set and use your YubiKey for multi-factor authentication (MFA)

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0020032

If you don’t have a compatible mobile device for use with multi-factor authentication (MFA), you can request a YubiKey as an alternative factor. YubiKeys are only offered as a last resort authentication option, and must be carried at all times when accessing University systems.

How to Check a Users Access to SharePoint Document Library/List.

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0017086

At times it is important to check what access a user has to a SharePoint Document Library or List. This can help to understand why a user might not be able to access a resource. 

What are the times I can obtain technical support?

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0012983

There are a number of teams that provide support for a wide range of technology services. Their support hours are different depending on the function of the team. Here are the support hours of our core tier 1 and 2 teams.

What is Concur?

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0029246

The University uses a management system called Concur that covers both travel and expenses.

See below for a list of Concur user guides in the Services Portal, sorted by subcategories. There is also Concur information on the Travel page on the staff intranet.