Information on access queries
Please use below information post migration of UniKeys to check emails on secondary mailbox or address access issues.
Data Handling Standard - approved applications
University staff, students and affiliates are often entrusted with sensitive information which, if managed incorrectly, could have serious implications for them and/or the University. Whether you are engaged in research, study, or professional services, it is important that you safely and securely handle data according to its classification.
Connect to the University wireless network
Staff and students at the University of Sydney can use the wireless network to use the internet and access resources on the University network.
Invite and join a Zoom Room to a Teams Meeting
This article outlines the steps to invite an existing Zoom Room to a Teams Meeting when you are not the host.
Note that if the Zoom Room does not automatically create a calendar event for you, you can join the Teams Meeting once you are in the room.
For more information, see instructions for ad-hoc joining a Teams Meeting from a Zoom Room.
NOTE - There are a number of pre-requisites detailed on Zoom's Knowledge Base regarding Teams interoperability. If you are a participant joining a Teams Meeting hosted by another orgaisation, contact them to ensure that the following administative settings have been enabled on on their end.
If these settings have not been enabled, you won't be able to join -
1. 'Anonymous users can join the meeting' - When this setting is on, anyone can join Teams meetings, including Teams users from differing organisations that aren't on your allowed domains list. If anonymous join is turned off in org-wide meeting settings, anonymous users can't join any meetings, regardless of what you set here.
2. 'Anonymous user and dial-in callers can start a meeting' - When this setting is turned on, anonymous users and dial-in callers can start a meeting without someone in attendance. When this setting is off, they must wait in the lobby until someone in your organisation, a guest, or a user from a trusted organization starts the meeting.
Manually request Service Now automated offboarding support tasks
As a line manager with a separating staff member, you can use the information provided here to manually request details of a departing staff members technology and specific knowledge assets (Service Now Group membership/s, Knowledge Based Article and Office 365 list ownership/s).
Please remember that if you have completed a separation for a departing staff member in Workday, this process will commence automatically and there is no need for you to trigger a manual process.
NOTE: This process is intended to support you by providing more information on activities that can be partially automated through Service Now. It does not cover all offboarding activities (e.g. return of access cards, laptop accessories). To review the full set of offboarding activities for departing staff members, please refer to the Leaving the University page on the staff intranet.
Spend Plan App - consults & reviews
The purpose of recording consults & reviews is to create a historical timeline and summary of important activities and outcomes across the spend plan lifecycle.
Consultations refer to the daily interactions and collaboration between colleagues to make progress on the plan.
Reviews are more formal and may include direct subject matter advice / endorsement.
These can be recorded, updated and completed by parties to the spend plan, but will typically be overseen by the Spend Plan Administrator. They are visible in the approval PDF, so their inclusion should be key to inform the authorising delegate’s decision.
How to print from your Android phone
Follow these instructions to print from your own Android phone to a University printer.
The Associated Help for ITSM PA Dashboards is no longer displaying.
The Associated Help for ITSM PA Dashboards is no longer displaying as a result of the Service Management upgrade to the New York version of ServiceNow.
How do I troubleshoot malfunctioning Cisco IP Phones?
If you are experiencing issues with your Cisco phone restarting or not available for use, please try the following steps...
Hold, transfer or merge calls with Cisco Jabber
With Cisco Jabber on your device, you can place phone callers on hold, transfer them, or arrange conference calls.
How to change printer preferences in Adobe Acrobat Pro 2017 (Windows)
Follow these instructions to change the default settings under printer preferences in Adobe Acrobat Pro 2017 on a Windows computer.
The default settings are typically for printing single-sided A4 pages with a portrait orientation. If you prefer different settings, these and many more can be changed in the instructions below.
Set up ArcGIS
ArcGIS is a geographic information system (GIS) for working with maps and geographic information. Staff can download ArcGIS Desktop 10 and ArcGIS Pro 25. This system can be used to:
- create and use maps
- compile geographic data
- analyse mapped information
- share and discover geographic information
- use maps and geographic information in a range of applications
- manage geographic information in a database
Core External Tools for Learning and Teaching for Canvas
On Canvas and online elsewhere, academics have access to many external tools to improve or add to the online learning experience they provide to students. However, there are several that form key parts of that learning experience. These have been listed below with links to further information.
Other optional external tools are also available in Canvas, which can provide further functionality. Please click on the link ‘List of External Apps (LTI Tools)’ to see a list of tools approved by the University.
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