Share screens from a Zoom Room during a Teams Meeting
This article details the steps required to share your screen (e.g. from your laptop) when you have joined a Teams Meeting from a Zoom Room.
Troubleshoot On campus (UniSydney) wi-fi Issues
Wi-fi reception can be affected by the device you use, your location in relation to the wireless access point, and can be either within the University, outside the university, or other locations (through a wireless router).
Spend Plan App - change the ownership of a spend plan
In the Spend Plan Management App, it is common for records to change ownership when team members transition or become temporarily unavailable. This page outlines the process for facilitating the change of ownership when the current owner of a record is no longer able to perform this task.
University digital signage: ScreenCloud
In December 2022, the University successfully implemented the new Digital Signage platform ScreenCloud.
ScreenCloud allows media content, marketing and communications through digital signage players found across the university’s campuses.
MacOS 10.16 Big Sur update - Issues and workarounds
This article will compile all known and discovered issues related to the Mac OSX 10.16 (Big Sur) update that specifically affect University staff and students.
Servicenow Upgrade - 2025 Washington to Yokohama upgrade schedule
The annual ServiceNow upgrade is scheduled for the weekend of 24-25 May 2025. To comply with ServiceNow's support policy, the University has to upgrade our ServiceNow instance to Washington DC version.
A project team has commenced to perform a series of tasks to conduct upgrade activities using ServiceNow recommendations and best practice. Below is a high level schedule of the upgrade project. Any questions about the schedule or any of the activities listed can be sent by email to servicenow.upgrade@sydney.edu.au.
ServiceManagement does not support the use secondary email aliases
Users are unable to approve/reject Service Management (ServiceNow) approvals if the approval is sent from a secondary email alias to ServiceNow
Troubleshoot wi-fi Issues Outside University
Wi-fi reception can be affected by the device you use, your location in relation to the wireless access point, and can be either within the University, outside the university, or other locations (through a wireless router).
What is remote device management?
Remote device management is the ability of researchers to remotely access to devices or instruments so that they can be monitored or controlled without having to be in physical contact with the device, e.g. from home at night or on weekends.
Troubleshoot eduroam wi-fi
See common issues and troubleshooting steps for the eduroam wi-fi network.
User cannot share SharePoint Content with External Users
A user cannot add an External User to a SharePoint Site or resource like a Document.
When they try to share the content they receive the following error message.
"Your Organization's policies don't allow you to share with these users. Please contact your IT department for help."
How to set up staff Follow-Me-Print on a University Mac
These instructions will help you print to a University printer from your work Mac computer.
ServiceNow testing - Impersonating a user
As part of the ServiceNow testing, you may wish to impersonate another user and act like someone else.
A common scenario is to approve a ticket logged by someone in the portal.
This capability in ServiceNow is referred as ‘impersonation’.
To get 'impersonator' access in ServiceNow, you will need to request 'impersonator' role in non-production environment.
When should I share SharePoint content with External Users?
There may be scenarios where it is appropriate to share your SharePoint content with others across (or external to) the University.
How to print from your own Mac computer
These instructions will help you print to a University printer from your Mac computer.
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