Troubleshoot wi-fi Issues Outside University

Wi-fi reception can be affected by the device you use, your location in relation to the wireless access point, and can be either within the University, outside the university, or other locations (through a wireless router). 

 

Request new or additional SolidWorks licences

SolidWorks is a solid modelling computer-aided design (CAD) and computer-aided engineering (CAE) program used by mechanical, electrical, and electronics engineers to design and test models.

User cannot share SharePoint Content with External Users

A user cannot add an External User to a SharePoint Site or resource like a Document.

When they try to share the content they receive the following error message.

 

"Your Organization's policies don't allow you to share with these users. Please contact your IT department for help."

 

Screenshot showing error message

How do I access UniConnect Cloud ?

Students and staff can use the UniConnect Cloud application to access softwares provided by the University. This portal can also be used as a central hub to access learning resources such Canvas and other tools, if preferred.

When do phonebook updates take effect?

Certain phonebook entry updates take effect immediately, while other details from different systems typically synchronise overnight.

Troubleshoot UniSydney Residences Wi-Fi Issues

Wi-Fi reception can be effected by the device you use, your location in relation to the wireless access point, and can be either within the University, outside the University, or other locations (through a wireless router). 

What is remote device management?

Remote device management is the ability of researchers to remotely access to devices or instruments so that they can be monitored or controlled without having to be in physical contact with the device, e.g. from home at night or on weekends.

What guest functions are available from lectern computers?

On lectern computers, certain software and functions are only available when you log in with your UniKey.

Microsoft Office 365 products are available including PowerPoint, Word and Excel. Some specialised software is also available without logging in, such as R and R Studio. Software that require internet access however (e.g. Zoom) will not work without logging in with your UniKey.

Without logging in, only the University's staff intranet is available. No internet access is available from the lectern guest account.



Criteria for assessing significant vendor updates for educational software

Evaluation

ICT and Educational Innovation (EI) will perform a review of vendor information supplied for the update (e.g. release notes, test environments) to identify:

  • Technical impacts:
    • changes that will have impacts on downstream systems or integration with existing systems
    • security and data privacy impacts
    • accessibility
  • Pedagogical impacts:
    • graduate qualities and learning objectives
    • educational excellence
    • collaborative and interactive learning
    • academic integrity
    • equality of opportunity
Validation

ICT and EI will perform a review of changes with business owners and selected user-groups to assess:

  • impact on system usability
  • impact on processes
  • conflicts with policies and procedures

ICT and EI will perform testing of updates in non-production environments to identify any technical or functional issues.

ServiceNow testing - Impersonating a user

As part of the ServiceNow testing, you may wish to impersonate another user and act like someone else.

A common scenario is to approve a ticket logged by someone in the portal.

This capability in ServiceNow is referred as ‘impersonation’.

 

To get 'impersonator' access in ServiceNow, you will need to request 'impersonator' role in non-production environment.

 

How to copy from a Follow-Me-Printer

Follow these instructions to photocopy from a University Follow-Me printer.

What is mcEmpirics ?

What is mcEmpirics?

mcEmpirics is an e-learning website providing access to  a large number of quiz questions for students of introductory and intermediate applied micro-econometrics to practice and assess their knowledge of econometrics. Read more here.

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