Control a Zoom Room ad-hoc from your mobile device
This article provides instructions on how to ad-hoc pair and control a Zoom Room system using your mobile device.
How to delete or unsubscribe a contact in EmmaHQ?
A contact in your EmmaHQ account can choose to stop receiving your emails by using the opt-out or unsubscribe link in the footer of your email. You can manually remove a contact from your account by making them in-active through the archive function.
MFA OKTA - Transfer Okta Verify to a new mobile device
Changing to a new mobile device? Transfer your Okta Verify profile from your old to new mobile device so you can continue accessing University services.
Servicenow Upgrade - 2023 Tokyo to Vancouver upgrade schedule
Annual ServiceNow upgrade is scheduled for the weekend of 4-6 November. To comply with ServiceNow's support policy, University has to upgrade our ServiceNow instance to Vancouver version.
A Project team has commenced to perform a series of tasks to conduct upgrade activities utilising ServiceNow recommendations and Best practice. Below is a high level schedule of the upgrade project. If you have any questions on the schedule or any of the activities listed below please send an email to servicenow.upgrade@sydney.edu.au.
How are student-initiated assessments completed in Risr Advance?
This articale details how student-initiated assessments are completed in Risr Advance.
Set up Cisco Jabber on Mac
The Cisco Jabber desktop app is available for Mac, allowing you to make phone calls directly from your Mac device.
Troubleshoot eduroam wi-fi
See common issues and troubleshooting steps for the eduroam wi-fi network.
MFA OKTA - I don't have access to my MFA-enabled device
If you have lost your device with the Okta Verify app, or the app has been removed, you can restore your multi-factor authentication (MFA) by calling the Shared Service Centre.
How to renew my GraphPad Prism license
GraphPad Prism is a scientific 2D graphing and statistics software available for both Windows and Mac University-owned computers.
How to set up staff Follow-Me-Print on a University Mac
These instructions will help you print to a University printer from your work Mac computer.
MFA OKTA - Unenrol your mobile device from MFA
If you are no longer using a mobile device that is enrolled with multi-factor authentication (MFA), you should unenrol the device from Okta Verify.
Ad-hoc join a Teams Meeting from a Zoom Room
This article outlines the steps to join an ad-hoc Teams Meeting in a Zoom Room.
NOTE: The Zoom Room does not need to be invited to the Teams invitation, allowing it to join ad-hoc from any available Zoom Room.
Request a knowledge role for ServiceNow knowledge bases
The ServiceNow knowledge role is needed to create and maintain help articles listed on the Service Portal. This role may come with certain Operations groups. If you do not already have this role, you can request it via the Service Portal.
What are the times I can obtain technical support?
There are a number of teams that provide support for a wide range of technology services. Their support hours are different depending on the function of the team. Here are the support hours of our core tier 1 and 2 teams.
How to get GraphPad Prism
GraphPad Prism is a scientific 2D graphing and statistics software available for both Windows and Mac University-owned computers.
Once you’ve installed Prism on your computer, you can run it at any time without needing the internet.
New Service deliverables required for CAB approval
What artefacts need to be present for a change to be approved in CAB when a new service goes live?
MFA OKTA - Add a phone number to your MFA profile
Add your mobile number to your multi-factor authentication (MFA) which, alongside your secondary email address, will let you reset your UniKey password online.
How to print from your own Mac computer
These instructions will help you print to a University printer from your Mac computer.
Resetting passwords with the Shared Service Centre
UniKey account holders can reset their password using the self-service methods, whether they have forgotten the old password or need a new password for security reasons. The Shared Service Centre can also assist with password resets.
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