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Controlling a Zoom Room ad-hoc from your mobile device

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0033323

This article provides instructions on how to ad-hoc pair and control a Zoom Room system using your mobile device -

Prerequisites:

1. Mobile device with Room Controller Application installed -
 
- Note: Works for the “phone” version of the Zoom Room Controller application, the tablet version works differently
 
2.Zoom account login which is part of the same account that manages the Zoom Room

Link to Zoom Support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065988#h_01EYSAK3BK395FXHD3B7HKJ7VJ

 

Critical work on AWS cloud network (Sunday 12 March)

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0030406

Keeping data safe from cyber-attack – Cloud Environment Update

As part of our program to improve cyber security, the University is upgrading our cloud environments. The aim is to provide a solution that reduces the risk of cyber-attacks and minimises the impacts of any breach.

What is a change freeze?

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0030625

A change freeze is a period of time during which no changes are allowed to be made to particular technology systems or services. It is often implemented to reduce the risk of disruption to critical systems during periods of high demand, such as exam periods or other business critical periods.

External User cannot Access SharePoint Content - Access Denied

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0017089

An external user tries to access a SharePoint site or resource hosted on SharePoint and gets the following error message.

"[Email] does not have permissions to access this resource"

Screenshot showing Access Denied Message

How to Use Copilot

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0033596

Share screens from a Zoom Room during a Teams Meeting

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0030259

This article details the steps required to share your screen (e.g. from your laptop) when you have joined a Teams Meeting from a Zoom Room.

What is Viva Engage (formerly Yammer)

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0012691

Viva Engage (formerly Yammer) is an informal work tool you can use to communicate and collaborate with colleagues across the University.

MacOS 10.16 Big Sur update - Issues and workarounds

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0019392

This article will compile all known and discovered issues related to the Mac OSX 10.16 (Big Sur) update that specifically affect University staff and students.

Troubleshoot On campus (UniSydney) wi-fi Issues

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0028652

Wi-fi reception can be affected by the device you use, your location in relation to the wireless access point, and can be either within the University, outside the university, or other locations (through a wireless router). 

 

How do I access UniConnect Cloud ?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0014433

Students and staff can use the UniConnect Cloud application to access softwares provided by the University. This portal can also be used as a central hub to access learning resources such Canvas and other tools, if preferred.

Spend Plan App - titles

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0031304

The title of a spend plan should follow a consistent naming convention when creating a new initial draft plan.

This will vary depending on whether the spend plan is for a single or multi gifts.

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