How to raise a credit note

Credit notes are raised when goods or services provided to a trade debtor differ from the original agreement.

For more information see the Raising a credit note section on the staff intranet and section 7 of the Trade Debtor Procedures 2017.

Why does my UniBuy order still have the Approved status?

A common cause for an order stuck with the Approved status is that a date was added to the Delay Purchase Until field when the request was created. This can be fixed by removing the date from that field.

Set up a delegate profile in Concur

You can set up a delegate profile for another employee in Concur, so they can perform request and expense tasks in Concur on your behalf. Tasks include creating and editing expense reports.

How to submit a billing request (for non-PeopleSoft users)

Use the accounts receivable system to ensure funds (including revenues and recoveries) are allocated to your area accurately and efficiently.

Follow either of the instructions below depending on your staff type. If you use PeopleSoft, see these instructions.

Upload a receipt into Concur

You can use Concur (browser) upload a receipt to provide evidence for all corporate card transactions and cash claims.

Create a new expense report in Concur

You can create an expense report to acquit all corporate card transactions and to claim out-of-pocket expenses.

To create a new expense report for an approved Concur travel request please follow these instructions.

Claim car mileage in Concur

You would claim car mileage when you have used a personal vehicle for work related travel and need to be reimbursed for the expense incurred.

How are suppliers paid when we use UniBuy

See below for a short summary of the payment process. This article details how a supplier is paid for goods and services through UniBuy. However, if you are paying someone for something other than goods and services, you may need to submit a payment request instead. If in doubt, please contact the UniBuy Desk.

How to look up a customer in PeopleSoft

You can check whether a customer is already in the system by running a search using PeopleSoft.

Register a personal vehicle in your Concur profile

You would complete this process if you use your personal vehicle for work-related travel and need to claim car mileage in your expenses.

What is FinBot?

FinBot is a chatbot to help you efficiently search payments information and FAQ’s easily and quickly. FinBot pulls information directly from UniBuy, making it a quick user-friendly option to find information about your invoices and purchase orders without having to go into UniBuy.

How to combine an expense transaction with an e-receipt in Concur

Use the following steps when you have a corporate card or Business Travel Account transaction and a matching receipt appearing on separate lines in your Available Expenses. 

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