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This article outlines the key changes around the external notification banner applied to emails sent from outside the University of Sydney, what those changes mean for staff and students, and how to provide feedback.
The annual ServiceNow upgrade is scheduled for the weekend of 24-25 May 2025. To comply with ServiceNow's support policy, the University has to upgrade our ServiceNow instance to Washington DC version.
A project team has commenced to perform a series of tasks to conduct upgrade activities using ServiceNow recommendations and best practice. Below is a high level schedule of the upgrade project. Any questions about the schedule or any of the activities listed can be sent by email to servicenow.upgrade@sydney.edu.au.
You can request to assign a user to an SSO application in Okta directly through the Service Portal.
Log a ServiceNow upgrade bug using the Report a ServiceNow fault form.
The information below will help you to solve some common problems users experience while using Jabber.
The annual ServiceNow upgrade has been scheduled to be released to the University community on Monday 26 May 2025. In this upgrade we will be moving from the 'Washington' version of ServiceNow to 'Yokohama'.
Current features and functionality are expected to remain in the new Yokohama version. As per previous years, this version introduces enhancements to performance and security of the platform.
This article will be updated as more information is available.
Kurzweil 3000 is a comprehensive reading, writing and learning software solution to assist individuals with learning differences, phonological processing, awareness, vocabulary development, reading fluency, and reading comprehension.
Keeping data safe from cyber-attack – Cloud Environment Update
As part of our program to improve cyber security, the University is upgrading our cloud environments. The aim is to provide a solution that reduces the risk of cyber-attacks and minimises the impacts of any breach.
Wi-fi reception can be affected by the device you use, your location in relation to the wireless access point, and can be either within the University, outside the university, or other locations (through a wireless router).
Acquittal milestones must be set up and completed before changing, renewing, terminating or finishing a spending plan. These milestones must contain (attached) the completed acquittal documents for reference by other Spend Plan administrators, Trusts Office or on request by other parties such as the GAB or auditors.
The University of Sydney provides a Cisco VPN client, allowing you to securely connect your computer and mobile device to the University network if you are off campus. This is intended for staff and students to access network or application resources that are only available on campus.
Please note that the product has been rebranded from Cisco AnyConnect to Cisco Secure Client.
In most instances, phonebook entries are automatically removed. For non-staff and groups, phonebook entries need to be addressed manually.
When it becomes necessary to remove a Spend Plan from Salesforce, the spend plan administrator must follow some initial steps (described in the quick reference guide) and then send a request to a person who can then, finally, delete the record.
Some Google Chrome users are experiencing certificate errors preventing them accessing some websites.
A change freeze is a period of time during which no changes are allowed to be made to particular technology systems or services. It is often implemented to reduce the risk of disruption to critical systems during periods of high demand, such as exam periods or other business critical periods.
This article provides steps to join a Microsoft Teams Meeting from a web browser.
We advise using the Microsoft Teams application for this task. If you do not have the Teams application installed, you can use the following steps to join your Teams meeting from a web browser.
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