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Introduction to Microsoft Copilot

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0033587

This is a short introduction to Microsoft Copilot

How to Access Copilot

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0033593

This guide will walk you through a series of actions using Microsoft and other associated applications. Each step is designed to assist with employee training tasks, ensuring a seamless navigation experience.

How to Use Copilot

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0033596

How do I access UniConnect Cloud ?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0014433

Students and staff can use the UniConnect Cloud application to access softwares provided by the University. This portal can also be used as a central hub to access learning resources such Canvas and other tools, if preferred.

Spend Plan App - complete an aquittal milestone

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0032658

Acquittal milestones must be set up and completed before changing, renewing, terminating or finishing a spending plan. These milestones must contain (attached) the completed acquittal documents for reference by other Spend Plan administrators, Trusts Office or on request by other parties such as the GAB or auditors.

Spend Plan App - delete a file from a spend plan

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0032598

When it becomes necessary to remove a Spend Plan from Salesforce, the spend plan administrator must follow some initial steps (described in the quick reference guide) and then send a request to a person who can then, finally, delete the record.

Troubleshooting common problems with Jabber

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0011300

The information below will help you to solve some common problems users experience while using Jabber.

What is echo360?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0010846

How to renew your license for SAS

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0011209

 SAS is a software suite used to perform:

  • advanced analytics,
  • multivariate analyses,
  • business intelligence,
  • data management, and
  • predictive analytics.

This is an annual licence that will expire each year in January. To continue using this product you will need to obtain a new licence key.

What happens to my phonebook entry when I leave?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0028816

In most instances, phonebook entries are automatically removed. For non-staff and groups, phonebook entries need to be addressed manually.

Spend Plan App - change the ownership of a spend plan

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0032600

In the Spend Plan Management App, it is common for records to change ownership when team members transition or become temporarily unavailable. This page outlines the process for facilitating the change of ownership when the current owner of a record is no longer able to perform this task.

Spend Plan App - delete a file from a spend plan

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0032596

An owner or a spend plan administrator shall be able to delete attached files in the Spend Plan, Consultation Record, or Milestone if that Plan has a status of Initial Draft, Draft, or Pending by selecting and deleting it.​

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