Intranet - The University of Sydney

Highly Protected SharePoint - Getting Started

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0030172

Highly Protected SharePoint is a way of setting up SharePoint sites at the University of Sydney that meet the University's security requirements for storing and accessing Highly Protected data and facilitating secure collaboration with external collaborators.

Staff should refer to this guidance when classifying their data.

Highly Protected SharePoint is suitable for:

-  Working with Highly Protected data (but can be used to collaborate on data that is not Highly Protected)

-  Setting up a secure site to collaborate - either restricted to specific University of Sydney users (internal site), or with external collaborators from other institutions (external

Generative-AI: guidelines for researchers

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0031813

The recent and rapid emergence of Generative-AI (Gen-AI) tools presents many opportunities for research. The benefit these tools may bring to research and contribute to the public good is being explored by researchers across all disciplines. While 'the sky is the limit' in what these new tools may offer, there are identified risks that must be managed so that Gen-AI tools can be used safely in research.

These guidelines provide a simple set of considerations that all researchers need to take into account before using Gen-AI tools in research.

Services provided by Finance Operations to the University

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0028781

The following article outlines services provided by the following Finance Operations teams:

• UniBuy Desk
• Accounts Payable
• Travel and Expense
• Accounting and Transactional Support (ATS) team. 

All requests are managed via a ServiceNow case.

Action a special considerations application in Agent Workspace

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0027406

Which Units of Study have remote access enabled for Student Computer Labs?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0015818

Students enrolled in specific Units of Study can remotely access computers in Student Computer Labs.

How students can remotely access computers in on-campus Student Computer Labs.

Below is the list of Units of Study that can use this remote access capability.

Offboard your student data

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0027243

What is a UniKey account?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0011833

Your UniKey credentials grant you access to online services such as email and the staff intranet. All staff (including contractors) and some affiliates are automatically given a UniKey when they are registered in the HR (Human Resources) system, and students are automatically given a UniKey when they enrol.  

UniKeys for consultants and suppliers will need to be requested manually by their supervisor, unless they are registered officially in the HR system, which will automatically create a UniKey. 

ServiceNow Upgrade - User Acceptance Testing

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0012951

User Acceptance Testing within ServiceNow is a critical activity performed by all areas that use ServiceNow platform to enable their business process.

User acceptance testing (UAT) consists of a process of verifying that a solution works for the user. It is not system testing (ensuring software does not crash and meets documented requirements), but rather ensures that the solution will work for the user (i.e., tests that the user accepts the solution).

This testing should be undertaken by a subject matter expert (SME), preferably the owner or client of the solution under test, and provide a summary of the findings for confirmation to proceed after trial or review. In software development, UAT is one of the final stages of a project often occurs before a client or customer accepts the new system. Users of the system perform tests in line with what would occur in real-life scenarios

The UAT acts as a final verification of the required business functionality and proper functioning of the system, emulating real-world conditions. If the software works as required and without issues during normal use, one can reasonably extrapolate the same level of stability in production.

UAT should be executed against test scenarios.Test scenarios usually differ from System or Functional test cases in that they represent the user's journey. The broad nature of the test scenario ensures that the focus is on the journey and not on technical or system-specific details, staying away from 'click-by-click' test steps to allow for a variance in users' behaviour.

How to submit a payment request at the University

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0017357

Follow these instructions to submit a payment request form in UniBuy.

If you need to raise a purchase requisition, not a payment request, see Buying for Academics from beginning to end for an overview of the service and instructional guides.

If you are unsure, contact the UniBuy Desk.

Opting out of lecture recordings at the University

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0011659

Lectures and seminars scheduled in rooms equipped with recording capability will automatically be recorded and the recordings will be added to the unit of study website on the LMS unless an opt-out has been authorised.

Staff who wish to opt out of having their lectures automatically recorded need to seek approval from their Dean or, in some instances, their Head of School.

What is REDCap?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0010905

What is the SydNet6? Overview

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0034565

This quick reference guide provides an overview of SydNet6 and things that the users on University campuses need to know about the operation of their devices in SydNet6.

How to view multiple student plans in the Disability Academic Plans Portal

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0030103

See below information for instructions on how to see multiple student academic plan information in the Disability Academic Plan portal.

You will use this process when you want to view and implement multiple student’s teaching and learning adjustments.       

Disability Academic Plans are managed by Inclusion and Disability Services

Virtualised Computer Labs (Azure Labs)

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0031084

Azure Labs is a Microsoft platform that allows academics to create and manage virtualised Computer Labs for teaching courses where physical labs do not meet the special needs of the course.

Use Cases

• Linux machines required rather than Windows.
• Courses that require machines that have higher performance than standard lab machines.
• Courses that require long running simulations to operate without interruption.
• Students need to access machines anytime, anywhere, any location.
• Situations where specialist machines are required for short period, e.g. hours or days.

Features

• Windows and Linux machines available.
• Machines from 2vCPU / 4Gb RAM -> 6vCPU / 112Gb RAM.
• GPU machines also available.
• Simple to use, no special cloud skills required.
• Managed end-to-end by academics, i.e. can create labs, install software, deploy to students, view usage etc.
• Create custom templates to streamline setup of new courses.
• Scalable, can create labs with 100’s of machines if required.

Submit a decision in myResearch Ethics (DVC-E endorsements)

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0033101

This guide explains how to submit a decision in myResearch Ethics for DVC-E endorsements, which are required for ethics applications seeking to use student data. 

If you are the nominated DVC-E reviewer/approver, you will receive an email when a decision is assigned to you.

• DVC-E reviewers: a decision is assigned when an ethics application is proposing to use student data. Your decision is to 'Recommend' or 'Not Recommend' access to the student data. This recommendation is sent to the DVC-E approver.
• DVC-E approvers: a decision is assigned once the DVC-E reviewer has made their recommendation. Your decision is to 'Approve' or 'Not Approve' access to the student data.   

Shift Worker / Day Worker Guidelines

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0028146

For engagement of continuing, fixed term or casual professional staff as shift workers and day workers

To increase awareness of the Enterprise Agreement requirements around engagement of professional staff as shift workers and day workers, the following guidelines have been summarised for managers and staff.

Please review and put these guidelines into practice as soon as possible so that we can work together to implement consistent and effective practices across the University to ensure we meet our obligations.