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MFA OKTA - Get started with multi-factor authentication

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0019840

The University uses Okta to provide Multi-Factor Authentication (MFA) when accessing University applications. MFA provides an additional layer of security that protects the University from unwanted intrusion and phishing campaigns by introducing a second authentication.

All staff and students must register for MFA with their UniKey. Follow this guide to set up MFA on your devices.

MacOS 10.15 Catalina update - Issues and workarounds

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0012643

This article will compile all known and discovered issues related to the Mac OSX 10.15 (Catalina) update that specifically affect University staff and students.

ICT recommends caution when applying this update to your machine. Holding off on applying major Apple updates upon release, particularly on business-critical devices, remains a good practice to avoid any potential release-day issues. Catalina, however, introduces a number of changes that may require further preparation and action either before or after the update has been applied.

How do I submit an assessment when working offline in Risr Advance?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0030272

When working offline, there are some differences to submitting assessments when working online. Please note, there are stages in this process which do require an internet connection in order to successfully start and submit an assessment.

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