Filter

929 results found

What is SharePoint?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0010827

Resetting passwords with the Shared Service Centre

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0029664

UniKey account holders can reset their password using the self-service methods, whether they have forgotten the old password or need a new password for security reasons. The Shared Service Centre can also assist with password resets.

Change my availability status on Cisco Jabber

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0018887

Change your status/presence in Cisco Jabber so that colleagues can see your availability to be contacted. Jabber allows you to indicate whether you are available, away, out of the office or do not want to be disturbed.

How to reactivate ChemOffice

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0011232

ChemOffice is a Chemistry and Biology drawing and analysis suite. The University of Sydney has a site license for ChemOffice.

As an existing user of ChemOfficeyou can reactivate you license.

There are two ways to reactivate your ChemOffice license.

If neither method works:

  1. Contact the University Service Desk on 9351 2000
  2. Select option 2 for ICT.

Looking to download software (not reactivate)? See How to download ChemOffice

How do I access EmmaHQ?

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0017399

EmmaHQ is an email marketing tool which staff can access by visiting sydney.edu.au/edm after they've requested an account through the University. 

Invite and join a Zoom Room to a Teams meeting as a host

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0030144

This article provides steps to invite and join a Microsoft Teams Meeting from a Zoom Room as a Host.

NOTE - There are a number of pre-requisites detailed on Zoom's Knowledge Base regarding Teams interoperability. If you are hosting a meeting with you Univesity of Sydney account please ensue that the following setting is enabled when you generate the teams meeting. 

1. When you create the Teams Meeting, naviage to 'Meeting Options' and ensue that 'People dialing in can bypass the lobby' is enabled and that this is applied to 'Everyone'. This will mean that everyone can start a meeting without the host in attendance. When this setting is off, they must wait in the lobby until you the host starts the meeting. 

 

 

 

 

Connect to eduroam wi-fi (iPhone and iPad)

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0020056

Staff and students at the University of Sydney can connect their iPhone and iPad to campus wi-fi via the eduroam network. Use the eduroam installer app for quick setup.

MFA OKTA - Add a security question to your MFA profile

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0032858

Make your UniKey more secure and give yourself the ability to reset your UniKey password on your own.

Set up a security question and use your secondary email, which not only keeps your information safe but makes it easy for you to take control if you ever forget your password.

Mac Application Developer Certificates

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0010633

This article describes how software developer can get a Apple Mac Developer Certificate so that applications  they build can be distributed via the Mac Apps store or via the web.

How to top up your SydPay account online

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0011191

Topping up your SydPay account allows you to print and copy on campus.

The minimum top-up per transaction is $5 and the maximum is $150, excluding transactions at the Architecture Design Modelling and Fabrication Lab.

Create a phonebook entry for someone else

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0028821

Phonebook entries can also be made for certain University members outside the staff category. You can request the creation of these special phonebook entries online.

Request access to the SolidWorks Research licence pool

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0020825

The SolidWorks research licence pool is restricted to authorised staff users in the Faculty of Science, Faculty of Engineering and the Sydney Manufacturing Hub.

Follow these instructions to request access to the SolidWorks research premium licence pool.

How do I link a requested item to the change request that fulfils it?

https://sydneyuni.service-now.com/sm?id=kb_article_view_sec&sysparm_article=KB0021350

Some changes are made to fulfil a requested item, or are raised subsequently as a result of fulfilling a requested item. Such changes should be linked to the instigating request item to provide justification for the change or to indicate when a requested item is fulfilled by a change.

OriginPro Licensing + Installation

https://sydneyuni.service-now.com/sm?id=kb_article_view&sysparm_article=KB0012199

The Faculty of Science and School of Chemical Engineering have purchased 20 concurrent licenses of the OriginPro data analysis and graphing application for use by staff in the faculty.

This article provides information about OriginPro and how to install the application

Pages: