Microsoft Copilot - User Guide
Welcome to the Microsoft Copilot user guide.
How are student-initiated assessments completed in Risr Advance?
This articale details how student-initiated assessments are completed in Risr Advance.
MFA OKTA - I don't have access to my MFA-enabled device
If you have lost your device with the Okta Verify app, or the app has been removed, you can restore your multi-factor authentication (MFA) by calling the Shared Service Centre.
Introduction to Solidworks
SolidWorks is a solid modelling computer-aided design (CAD) and computer-aided engineering (CAE) program used by mechanical, electrical, and electronics engineers to design and test models.
How to renew my GraphPad Prism license
GraphPad Prism is a scientific 2D graphing and statistics software available for both Windows and Mac University-owned computers.
How to delete or unsubscribe a contact in EmmaHQ?
A contact in your EmmaHQ account can choose to stop receiving your emails by using the opt-out or unsubscribe link in the footer of your email. You can manually remove a contact from your account by making them in-active through the archive function.
MFA OKTA - Unenrol your mobile device from MFA
If you are no longer using a mobile device that is enrolled with multi-factor authentication (MFA), you should unenrol the device from Okta Verify.
How to set up staff Follow-Me-Print on a University Mac
These instructions will help you print to a University printer from your work Mac computer.
Troubleshoot eduroam wi-fi
See common issues and troubleshooting steps for the eduroam wi-fi network.
Request a knowledge role for ServiceNow knowledge bases
The ServiceNow knowledge role is needed to create and maintain help articles listed on the Service Portal. This role may come with certain Operations groups. If you do not already have this role, you can request it via the Service Portal.
What are the times I can obtain technical support?
There are a number of teams that provide support for a wide range of technology services. Their support hours are different depending on the function of the team. Here are the support hours of our core tier 1 and 2 teams.
New Service deliverables required for CAB approval
What artefacts need to be present for a change to be approved in CAB when a new service goes live?
MFA OKTA - Add a phone number to your MFA profile
Add your mobile number to your multi-factor authentication (MFA) which, alongside your secondary email address, will let you reset your UniKey password online.
Ad-hoc join a Teams Meeting from a Zoom Room
This article outlines the steps to join an ad-hoc Teams Meeting in a Zoom Room.
NOTE: The Zoom Room does not need to be invited to the Teams invitation, allowing it to join ad-hoc from any available Zoom Room.
How to invite others to join Viva Engage (formerly Yammer)
Follow the steps below to invite others to join Viva Engage (formerly Yammer).
How to update my Viva Engage (formerly Yammer) profile and picture
Follow the steps below to update your Viva Engage (formerly Yammer) profile and picture.
MFA OKTA - Get started with multi-factor authentication
The University uses Okta to provide Multi-Factor Authentication (MFA) when accessing University applications. MFA provides an additional layer of security that protects the University from unwanted intrusion and phishing campaigns by introducing a second authentication.
All staff and students must register for MFA with their UniKey. Follow this guide to set up MFA on your devices.
How to print from your own Mac computer
These instructions will help you print to a University printer from your Mac computer.
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